Help & Support
Updated:
Get help with sign-in, sync, family sharing, AI, privacy, and account deletion.
Contact us
Email support@vceau.co with the app version/build, platform, time, steps to reproduce, and expected result. We do not promise a fixed response time, but prioritize by safety and impact.
Never send passwords, verification codes, session tokens, full ledgers, raw recordings, or receipt images. Redact unrelated phone, email, amount, and personal data from screenshots.
What we can help with
- Phone, email, password, Apple, or WeChat sign-in, codes, and account recovery.
- Sync, export, recovery, family invitations, roles, and shared visibility.
- Voice entry, live transcription, receipt recognition, AI calculations, AA bills, and permissions.
- Privacy rights, consent withdrawal, deletion, accessibility, reliability, and security.
Self-service and security
Use the Privacy Policy for data details, Terms for account/family rules, Account Deletion for cloud deletion, and AI Processor Notice for AI data.
For a vulnerability, use subject “易迅记账 Security Report,” describe impact and reproduction, and do not access, download, or disclose anyone else’s data.